Shipping & Delivery

Shipping & Delivery

We carefully prepare and inspect every order before it leaves our California studio. You will receive a shipping confirmation with tracking information as soon as your order is on its way.

Order Processing

Please allow 1–2 business days for us to prepare your order. Business days are Monday through Friday, excluding holidays.

Processing time is separate from carrier transit time. Selecting USPS Priority Mail provides faster transit after shipment but does not shorten our order-processing time.

USPS Ground Advantage

  • $7 flat-rate shipping for U.S. orders under $60
  • Free on qualifying U.S. orders of $60 or more
  • Estimated delivery: 2–5 business days after shipment
  • Tracking and insurance included

Free-shipping eligibility is calculated at checkout after discounts are applied.

USPS Priority Mail

  • $14.99 flat rate
  • Estimated delivery: 2–3 business days after shipment
  • Tracking and insurance included
  • Availability may vary by destination

USPS delivery estimates are not guarantees.

Tracking Your Order

When your order ships, you will receive an email containing your tracking number. Tracking information may take up to 24–48 hours to update after USPS receives the package.

Please confirm that your shipping address is correct before placing your order. If you need to request a change, contact us immediately at info@sowelljewelry.com. We cannot guarantee address changes after an order has entered processing.

International Shipping

We ship internationally using UPS and DHL. Available services and shipping costs are calculated at checkout according to the order and destination.

International delivery generally takes 7–16 business days after shipment, but customs processing may cause additional delays.

International customers are responsible for any customs duties, import taxes, brokerage charges or other fees imposed by the destination country. These charges are not included in the product or shipping price and are not controlled by Sowell Jewelry.

Delayed, Lost or Damaged Packages

If your package appears to be delayed, lost or damaged in transit, contact us at info@sowelljewelry.com with your order number.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery area and with household members, neighbors or building management before contacting us. We will help you determine the appropriate next step with the carrier.

Questions?

Contact us at info@sowelljewelry.com. We normally respond within 1–2 business days.