Jewelry Warranty & Repair

Our Warranty

At Sowell Jewelry, quality and craftsmanship are our greatest concern. Our pieces are designed for daily wear — but jewelry is delicate by nature, and we are here to help if something goes wrong.

What Is Covered

A manufacturing defect includes structural failures that occur under normal use: broken or defective clasps, prongs, or settings; stones that fall out due to a setting failure; and broken chains or components that fail without physical impact or misuse.

Normal wear and tear includes gradual thinning or softening of metal, minor surface scratches, and natural fading or patina that develops with regular use over time.

Misuse includes damage from overstretching or over-bending rings and cuffs, impact damage, exposure to chemicals or water, improper storage, and alterations made outside of Sowell Jewelry.

Please note: plating wear on gold vermeil and gold-plated pieces, resizing, and lost stones due to impact or misuse are not covered under warranty. Proof of purchase (order number or receipt) is required for all warranty claims.

Repair Coverage

Within One Year of Purchase

  • Manufacturing defect: One complimentary repair, including round-trip shipping at no charge.
  • Normal wear and tear: One complimentary repair, with a flat $15 round-trip shipping fee paid by the customer.

After One Year, or Damage Due to Misuse

  • Repair fee of approximately $25–$40 (total cost estimate provided before you ship), plus a flat $15 round-trip shipping fee, at the customer’s expense.
  • Sowell Jewelry reserves the right to assess repair fees at our professional discretion.

Hawaii & Alaska

A flat $20 round-trip shipping fee applies in place of the standard $15 for packages originating in Hawaii or Alaska, to account for higher carrier rates.

If a Repair Is Not Possible

In cases where a repair cannot be completed — for example, due to a discontinued stone or irreparable damage — we will notify you and offer store credit toward a future purchase. Your piece will be returned to you at no additional charge.

Turnaround Time

Most repairs are completed within 2–4 weeks of receiving your item. We will confirm the timeline when we send your repair authorization.

How to Request a Repair

Do not ship your item until you have received a repair authorization from us. Unauthorized shipments may be delayed or returned.

  1. Email info@sowelljewelry.com with the subject line “Repair Request.”
  2. Include your name, shipping address, phone number, and order number.
  3. Describe the issue and attach clear photos of the damaged piece, including all metal parts, stone settings, and clasps.
  4. We will review your request and respond within 1–2 business days with a repair authorization, cost estimate (if applicable), and shipping instructions.
  5. Once authorized, pack your item securely and ship it using a trackable method. We recommend insuring the package.

For tips on keeping your jewelry in top condition, visit our Jewelry Care page.