FAQS

Do you ship overseas?

Yes, we ship all over the world. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 2-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

How do I qualify for free shipping? 

We offer free shipping of $60 or more within US.

What shipping carriers do you use?

We mainly use US postal service. 

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Can I sign up to your newsletter?

Yes! Just enter your email here, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

What are the benefits of joining SJ rewards?

10% off your first order and 500 welcome points, 200 birthday points and earn more on each order. Your points can be redeemed to products or store credit. And the private sales and promotions only for the members.

If the product is sold out, will you bring it back? 

It depends. Due to the nature of handmade, we only offer limited quantity on each design.

What to do when my order is lost or damaged?

Each order is insured and we'll be here to help you step by step to claim the refund from the insurance company.