We will gladly accept unworn, unaltered or defective merchandise for return or exchange, within 14 days of the delivery day. After 14 days, store credit will be issued. Customized orders are final sale. Clearance items are final sale.
Please allow 3-6 business days for your return to be received and processed. We’ll send an email when your return has been processed. Your refund will be credited back to the original method of payment used to make the purchase within 5 days of the delivery date.
Return by MailUse our Prepaid Return Label
- If you have a SowellJewelry account, sign in, then locate the order you wish to return. Select and click PREPAID RETURN LABEL and follow the instructions to print your label.
- Affix the ReturnLabel to your package, and be sure to remove or cover the original shipping label. Schedule a complimentary USPS pickup here.
- No postage is required. However, a $4.95 shipping charge will be deducted from your refund. Please allow 3-6 business days for credits to post to your original form of payment and up to two billing cycles for the credit to appear on your monthly statement. Additional delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
- This service is only available within the continental US. International orders cannot be returned using the prepaid return label.
Use the shipping method of your choice
If you prefer to use your own carrier, please use a trackable and insured shipping method. Please mail your return to the following address:
Attn: return department
1340 Reynolds Ave. #116-206
Irvine, CA 92614
If you are making an exchange for a different item, an additional shipping fee will be applied to your new order.
If the cost of your new item is less than that of the item you originally ordered, your original method of payment will be credited the price difference, minus the applicable new shipping fee.
If the cost of your new item is more than that of the item you originally ordered, your original method of payment will be charged the price difference, in addition to the applicable new shipping fee.
Please contact us with your order#, order date and the photos of the faulty item, we'll send a replacement for free.