Frequently Asked Questions

Orders & Shipping

How quickly will my order ship?

Orders are normally processed within 1–2 business days, excluding weekends and holidays. Carrier transit time begins after the order has shipped.

How much is U.S. shipping?

USPS Ground Advantage is $7 for U.S. orders under $60. Qualifying U.S. orders of $60 or more receive free USPS Ground Advantage shipping.

USPS Priority Mail is available for a flat rate of $14.99.

How long does U.S. delivery take?

USPS Ground Advantage normally takes 2–5 business days after shipment. USPS Priority Mail normally takes 2–3 business days after shipment.

USPS delivery estimates are not guarantees.

Does Priority Mail include faster processing?

No. Selecting USPS Priority Mail provides faster carrier transit after shipment, but orders still require approximately 1–2 business days to prepare.

Will I receive tracking information?

Yes. You will receive an email with tracking information when your order ships. Tracking may take 24–48 hours to update after the carrier receives the package.

Do you ship internationally?

Yes. International orders are shipped through UPS or DHL. Available services and shipping costs are calculated at checkout.

International delivery generally takes 7–16 business days after shipment, although customs processing may cause delays.

International customers are responsible for applicable duties, import taxes, brokerage charges and other fees imposed by the destination country.

Can I change or cancel my order?

Contact us immediately at info@sowelljewelry.com. We will do our best to help, but we cannot guarantee changes or cancellations after an order has entered processing or shipped.

Can I use a discount code?

Enter your discount code at checkout before completing your order. Unless otherwise stated, only one discount or promotional offer may be used per order.

Discounts cannot be applied to previous purchases, redeemed for cash, or used to purchase gift cards. Certain products, collections, sale items, limited-edition pieces, and final-sale items may be excluded.

If part of a discounted order is returned, the refund will reflect the amount actually paid for the returned item after the discount was applied. Promotional terms and expiration dates may vary and will be stated with each offer.

Will I be charged sales tax?

Applicable sales tax is calculated at checkout according to the shipping destination and current tax requirements.

Returns & Warranty

Can I return my order?

Eligible items may be returned for a refund when the return is requested within 14 calendar days of delivery.

Returns requested between 15 and 30 calendar days after delivery are eligible for store credit. Returns are not accepted after 30 days.

Items must be unworn, unused, unaltered and returned in their original condition and packaging. Items specifically marked Final Sale are not eligible.

Please review our Returns & Exchanges page for complete details.

Is there a return-shipping fee?

A prepaid return label is available for eligible U.S. returns. A $6 return-shipping fee will be deducted from the refund or store credit.

Customers may also use their preferred trackable and insured shipping method at their own expense.

How long does a refund take?

After we receive and inspect your return, refunds are normally processed within 5–7 business days. Your bank or card provider may require additional time to post the credit.

What if my order arrives damaged or incorrect?

Contact us within seven days of delivery at info@sowelljewelry.com. Include your order number and clear photographs of the item and packaging so we can help with a replacement, repair or refund.

Does your jewelry include a warranty?

Our jewelry includes a one-year limited warranty covering eligible manufacturing defects. Normal wear, misuse, impact damage, plating wear and unauthorized alterations are not considered manufacturing defects.

Please review our Jewelry Warranty & Repair page for complete coverage and repair instructions.

Products & Materials

Is your turquoise genuine?

Yes. We work with trusted suppliers to source genuine Arizona turquoise. Most of our turquoise is stabilized for durability, a common treatment that strengthens the stone while preserving its natural appearance.

We do not represent dyed howlite, synthetic materials or imitation stones as genuine turquoise.

Why does my stone look different from the photograph?

Turquoise and other natural stones vary in color, matrix, pattern and shape. These natural differences make every piece distinctive and are not considered defects.

We make reasonable efforts to represent colors accurately, but lighting and screen settings may affect how a stone appears.

What metals do you use?

Our collections include solid 925 sterling silver, gold vermeil and select gold-plated designs. Some pieces may include stainless-steel chains or components.

The materials used in each item are identified on its product page.

Will sterling silver tarnish?

Sterling silver may naturally oxidize or darken over time. This is normal and does not indicate poor quality. Its shine can usually be restored with a suitable silver-polishing cloth.

Avoid using polishing cloths or chemical silver cleaners on plated surfaces or directly on delicate stones.

How should I care for my jewelry?

Avoid contact with pools, household chemicals, perfume, hairspray and lotions. Remove jewelry before bathing, swimming, exercising or sleeping.

Store each piece separately in a dry pouch or jewelry box. Because turquoise and other delicate stones can be damaged by harsh cleaners, steam and ultrasonic machines, follow the instructions on our Jewelry Care page.

Sizing & Availability

What sizes do your adjustable rings fit?

Most adjustable Sowell rings fit approximately US sizes 6–8 unless otherwise noted on the product page.

Adjust the lower part of the band gently and avoid pressing directly on the stone or setting.

What size wrists do your cuff bracelets fit?

Most adjustable cuffs fit wrists approximately 6–8 inches in circumference unless otherwise noted.

Avoid repeatedly opening and closing a cuff because excessive bending can weaken the metal. Please visit our Jewelry Size Guide for measuring instructions.

Do you offer custom or personalized jewelry?

We do not currently offer customization or personalization.

Will sold-out pieces be restocked?

Some designs are restocked, while limited-edition, antique and discontinued pieces may not return.

Sign up for restock notifications or our email list to receive product updates.

Gifts & Contact

Does my order arrive gift-ready?

Jewelry arrives in Sowell packaging suitable for gifting. If you have a special request, contact us before placing your order and we will let you know whether it can be accommodated.

How can I contact you?

Email us at info@sowelljewelry.com. We normally respond within 1–2 business days.