Returns & Exchanges
Returns & Exchanges
We want you to feel confident about your purchase. If an item is not right for you, please review the eligibility and instructions below before returning it.
Return Eligibility
To qualify for a return, jewelry must be:
- Unworn, unused and undamaged
- Unaltered and in its original condition
- Returned with its original packaging
- Accompanied by the order number or proof of purchase
Refunds
Request your return within 14 calendar days of the delivery date to receive a refund to your original payment method.
Store Credit
Returns requested between 15 and 30 calendar days after delivery are eligible for store credit.
Returns are not accepted more than 30 days after delivery.
Once approved, your return must be shipped within seven days. Returns sent without authorization may be delayed or refused.
Final-Sale Items
The following items are not eligible for return or exchange:
- Items specifically marked Final Sale
- Archive or clearance items marked Final Sale
- Gift cards
- Items that have been worn, damaged or altered after delivery
Natural variations in turquoise and other stones—including differences in color, matrix, pattern and shape—are not considered defects.
How to Start a Return
- Log in to your customer account and request a return, or email info@sowelljewelry.com.
- Include your order number and the item you wish to return.
- Wait for return authorization before mailing your item.
- Pack the jewelry securely in its original packaging and include your order number.
Authorized returns should be mailed to:
Sowell Jewelry
4521 Campus Dr. #102
Irvine, CA 92612
Order number: __________
Return Shipping
A prepaid return label is available for eligible U.S. returns. A $7 return-shipping fee will be deducted from your refund or store credit.
You may also use your preferred shipping carrier at your own expense. We strongly recommend using a trackable, insured service because Sowell Jewelry is not responsible for returns lost or damaged in transit.
Original shipping charges are nonrefundable unless the order arrived damaged or we sent an incorrect item.
International customers are responsible for return shipping, duties, taxes and related fees.
Refund Processing
Once your return is received and inspected, please allow 5–7 business days for us to process the refund or store credit.
Refunds are issued to the original payment method. Your bank or card provider may require additional time to post the credit to your account.
Exchanges
Because inventory can change quickly, the fastest way to exchange an item is to place a new order for the desired piece and return the original item according to the policy above.
If you would prefer assistance with a direct exchange, contact us before returning your item. Exchanges are subject to availability, and shipping charges may apply.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, contact us within seven days of delivery at info@sowelljewelry.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item, packaging and shipping box
If the item is confirmed to be damaged, defective or incorrect, Sowell Jewelry will cover the eligible return-shipping cost and arrange a replacement, repair or refund.
For problems that develop after the item has been worn, please review our Jewelry Warranty & Repair policy.
Questions?
Contact us at info@sowelljewelry.com. We normally respond within 1–2 business days.